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FAQs

Find quick answers to your questions about our medical office's policies and procedures.

What if I have a question after hours?

Our after hours phone system is focused on dealing with urgent health problems. Questions about refills, appointments and billing cannot be handled after or before our normal hours of operation. For questions of a non-urgent nature, please call our office between 8:30 a.m. and 5 p.m., Monday through Friday.  

What should I bring with me to my child's appointment?

Please bring a complete list of prescriptions and over-the-counter medications that your child is taking, your insurance card and co-pay.

Do you offer same-day appointments?

Yes. For the convenience of patients with urgent health needs, our office offers same-day sick appointments.

What if my child has an urgent health need on the weekend?

Our physicians hold Saturday and Sunday morning hours for sick children who cannot wait until Monday to be seen. Appointments are required and can be made by contacting triage at 704-384-8800.

What if I have a question about my child's medical bill?

Billing questions may be directed to the centralized business office at 704-384-7840 weekdays from 8 a.m. to 4:30 p.m.

What is the process for completing a health form?

A child needing a health form or sports physical form should have been seen for a complete physical within the preceding 12 months. Forms require three to five business days for completion. Completed forms can be picked up at the front desk or mailed to you. We will not fax/mail any forms under any circumstance to a school or camp.